Welcome to MM GOODS Ltd. We are committed to providing a transparent, fair, and reliable service in line with UK consumer law. This policy outlines our shipping, stock availability, and returns process.
______________
Shipping & Dispatch Information
General Shipping Terms
• Delivery Locations: We currently ship to addresses within the United Kingdom only.
• Dispatch Time: Orders are normally dispatched within 2 working days of receiving cleared payment, unless otherwise stated on the product listing.
• Delivery Times: Delivery times vary depending on the service selected. Please allow the full estimated delivery timeframe before contacting us.
• Eco-Friendly Packaging: Where possible, we reuse clean and secure packaging to reduce environmental impact.
______________
DPD Next Day Delivery
If DPD Next Day delivery is selected:
• This service operates Monday to Friday only (excluding weekends and public holidays).
• Available for UK mainland addresses only.
• Non-mainland or remote locations may be sent using an alternative DPD service with extended delivery times.
• If unsure whether your area qualifies, please contact us before placing your order.
______________
Stock Availability
All items are subject to availability. If an item becomes unavailable after an order is placed, we will notify you promptly and issue a full refund.
______________
Returns & Refunds Policy
A. Change of Mind Returns (Consumer Contracts Regulations)
You have the right to cancel your order within 14 days of receiving your item, without giving a reason.
• Notification: You must inform us of your decision to return within 14 days of delivery by emailing info@mmgoods.co.uk
• Return Period: Once notified, you have a further 14 days to return the item.
• Condition: Items must be unused, in original condition, and suitable for resale.
We may reduce the refund if the item has been handled beyond what is necessary to inspect it.
• Return Postage: The cost of return postage is the responsibility of the customer for change-of-mind returns.
• Refunds: Once the item is received and inspected, we will issue a refund within 14 days, including the original standard delivery cost (premium delivery upgrades are non-refundable).
______________
B. Faulty or Damaged Items (Consumer Rights Act 2015)
If your item arrives damaged or faulty, you are entitled to a full refund, replacement, or repair.
Please follow these steps:
1. Contact us within 48 hours of receiving your item at info@mmgoods.co.uk
2. Provide clear photos showing:
1. The damaged item
2. The outer packaging
3. Any visible courier damage or labels
3. Wait for our instructions before returning the item.
Once assessed, we will:
• Offer a replacement or full refund, based on your preference.
• Cover all return postage costs for faulty or damaged items.
______________
Contact Us
If you have any questions regarding shipping or returns, please contact us at:
📧 info@mmgoods.co.uk
We aim to respond within 1-2 working days.